Privacy policy

PRIVACY POLICY

On-Time Doors & Frames (“Company,” “we,” “us,” or “our”) operates this website, online /store, and all related services, features, tools, content, and products (collectively, the “Services”). This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website, interact with us, or make a purchase.

By accessing or using the Services, you acknowledge that you have read and understand this Privacy Policy.

1. Personal Information We Collect

“Personal information” means information that identifies, relates to, or can reasonably be linked to an individual. We may collect the following categories of personal information depending on your interactions with the Services:

Contact Information

  • Name

  • Billing and shipping address

  • Phone number

  • Email address

Financial Information

  • Credit/debit card details

  • Payment method information

  • Transaction details

Account Information

  • Username and password

  • Preferences and settings

  • Security questions

Transaction Details

  • Products viewed, added to cart, purchased, returned, exchanged, or cancelled

  • Order history and invoices

Communications

  • Messages you send to customer support

  • Email or text correspondence

Device Information

  • IP address

  • Browser type

  • Device identifiers

  • Network information

Usage Information

  • Pages viewed

  • Click behavior

  • Navigation activity

  • Time and date of interactions

Information From Other Sources

We may receive information:

  • Directly from you

  • Automatically through cookies/technologies

  • From service providers assisting in payments, logistics, analytics, or support

  • From business partners helping us improve or advertise the Services

2. How We Use Your Personal Information

We may use personal information for the following purposes:

Provide, Operate & Improve the Services

  • Process payments and fulfill orders

  • Manage your account

  • Handle returns, exchanges, warranties, and support

  • Customize and improve your shopping experience

  • Recommend products based on your activity

Marketing & Advertising

  • Send promotional emails or texts

  • Show personalized online ads

  • Provide offers or updates about products and services

You may opt out of marketing messages at any time.

Security & Fraud Prevention

  • Authenticate accounts

  • Detect or investigate fraud, illegal activity, or misuse

  • Maintain security of the website and transactions

Customer Support

  • Respond to questions

  • Manage your relationship with us

  • Provide updates about orders or account activity

Legal Compliance

  • Respond to valid legal requests

  • Comply with laws, regulations, subpoenas, or court orders

  • Enforce our Terms or policies

3. How We Disclose Personal Information

We may share your personal information with third parties under these circumstances:

Service Providers

Trusted vendors who assist with:

  • Payment processing

  • Order fulfillment and shipping

  • Data analytics

  • IT operations and hosting

  • Customer support

  • Marketing and advertising services

These parties may only use your information to perform services on our behalf.

Business & Marketing Partners

We may share information with partners who help with advertising, analytics, or promotions. These partners follow their own privacy practices.

With Your Consent

When you request or authorize a disclosure (e.g., shipping carriers, review platforms, login tools).

Affiliates & Corporate Group

We may share information within our corporate family.

Legal or Business Transactions

We may disclose information:

  • During mergers, asset sales, or acquisitions

  • To comply with legal obligations

  • To protect our rights, property, or safety

4. Third-Party Websites

Our Services may contain links to external sites. We are not responsible for the privacy practices, content, or security of third-party websites. Review their policies before submitting information.

5. Children’s Data

Our Services are not intended for children, and we do not knowingly collect personal information from anyone under the age of majority in your jurisdiction. If you believe a child has provided information to us, contact us and we will delete it.

6. Security & Retention

We take reasonable administrative and technical measures to protect personal information. However, no system is completely secure and we cannot guarantee absolute security.

We retain personal information as long as necessary to:

  • Provide the Services

  • Maintain your account

  • Meet legal obligations

  • Resolve disputes

  • Enforce agreements

7. Your Rights and Choices

Depending on your location, you may have the following rights:

  • Access / Know — request a copy of your personal information

  • Delete — request deletion of personal information

  • Correct — request correction of inaccurate information

  • Portability — request transfer of your information

  • Opt-Out of Targeted Advertising or Sharing (where applicable)

  • Manage Communication Preferences — opt out of promotional emails

We will not discriminate against you for exercising your privacy rights.

We may require identity verification before processing your request. You may also authorize an agent to act on your behalf where legally permitted.

8. International Transfers

Your information may be processed or stored outside your home country. Where required, we implement recognized transfer mechanisms and safeguards to protect your information.

9. Changes to This Privacy Policy

We may update this Privacy Policy periodically. When changes are made, we will update the “Last Updated” date at the top. Continued use of the Services constitutes your acceptance of the updated policy.

10. Contact Us

If you have questions, concerns, or requests related to this Privacy Policy, please contact us:

Email:
📧 info@ontimedoorsandframes.com

Mailing Address:
On-Time Doors & Frames
244 5th Avenue, Suite C33
New York, NY 10001
USA